Features
  • $0 minimum to open account & Free dividend reinvestment.
  • 10,000 mutual funds and fixed income investments to choose from.
  • No inactivity or account maintenance fees.
  • No annual, setup or termination fees for IRA accounts.
Mobile Interface
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Web Interface
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  • Overall

  • Types Of Accounts

  • Trading Fees

  • Technology

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  • Education

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11 April 2009

Overall Rating

  • Types Of Accounts

  • Trading Fees

  • Technology

  • Mobile Platform

  • Customer Service

  • Education

bool(false)

Good customer service every time I have had to contact them, mostly by e-mail, once by phone. The best experience is when I had already sent in my application to rollover my IRA, they posted a new promotion on their web site (free trades for 1 year). I asked if they would extend the offer to me, even though the promotion did not start when I sent my application to them, and they agreed to do it.


11 April 2009

Overall Rating

  • Types Of Accounts

  • Trading Fees

  • Technology

  • Mobile Platform

  • Customer Service

  • Education

bool(true)

I am an American living in Thailand and working in the UAE. I have traded with Firstrade for almost 2 years. I trade three accounts, 2 IRAs with mutual funds and 1 account with stocks. I have never had trouble with their online access and services. Trades are executed and confirmations received in a few seconds. I have deposited and withdrawn funds a few times - never any problem. Customer services responds to general questions via email in 24-48 hours. I have never called them. I recommend them for good basic service with low fees.


11 April 2009

Overall Rating

  • Types Of Accounts

  • Trading Fees

  • Technology

  • Mobile Platform

  • Customer Service

  • Education

bool(true)

Firstrade has been an excellent broker in every way, they are quick to respond to queries, their Valet service is excellent, good all around. I would recommend them to anyone.


11 April 2009

Overall Rating

  • Types Of Accounts

  • Trading Fees

  • Technology

  • Mobile Platform

  • Customer Service

  • Education

bool(true)

Bad service. Called from Thailand and was told to send a fax application first, to get an account number, then send the original by post. Did that. One week after sending the fax, no communication. Documents sent by EMS should have arrived two days ago.


Eric Moore
30 November 2012
Reply

FirsTrade offers a clean website with several great features. The website has been upgraded and the changes are pretty neat. Its very easy to manage and even a first time trader can adapt to the website.

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